Orders

How do I verify that the order has been successfully placed?

As soon as the purchase has been correctly placed, you will receive an email confirmation with the order number. If you do not receive any email, we kindly invite you to make sure that the data entered at the checkout are correct. If the system still does not accept your order, we kindly suggest you to contact your bank,as it may have blocked the transaction. You can always contact us for further assistance.

Can I change or cancel my order?

As soon as the purchase is confirmed, the order moves immediately to the logistical preparation stage. For this reason, we do not have the chance to make any changes or cancellations.

Can I place an order over the phone?

If you need any assistance in order to complete your purchase, please contact our Client Service. Before confirming your purchase, you can choose to receive a payment link directly via email. In this way you can complete the payment transaction with one click, in the safest way.

How will my order be packaged?

Each order will be shipped with a recycled paper box and will contain a MC2 Saint Barth shopping bag printed with our best-selling patterns.

What is a pre-order and how does it work?

You can pre-order a selection of items before they are even available.All items are identified by the PRE-ORDER label visible on the product page. You can purchase them and receive them at the address you prefer as soon as it is possible to ship them. If your order is mixed, meaning it includes both available and pre-ordered items, it may be processed in multiple solutions to ensure faster delivery. Please note that payment will be made when the package is shipped. You will receive a confirmation email as soon as we ship your package. The validity of your card may be confirmed through a payment authorization of 1 Euro. This authorization is not a charge: the charge on your credit card will be made only at the time of shipment.

Can I add a gift packaging to my order?

In each online order is included one logo paper shopper or one logo paper envelope and both can be used as gift packaging, where available. Only one bag/envelope is sent for each order, regardless of the number of products purchased, where available.

How can I know if I am buying from MC2 Saint Barth's official website?

We kindly inform you that our only official website is https://www.mc2saintbarth.com/. Be wary of eccessive promotions and suspect discounts. Always check that the link of the web page complies with the one above mentioned. For any doubt, before proceeding with an order, please contact our client service.